If your pet has a problem during surgery hours, please telephone the practice immediately and we will ensure that you're offered an appointment on a priority basis. Please make it clear that the matter is not routine and we will do our utmost to attend to you at the earliest opportunity.
An out of hour fee will be charged for client emergency veterinary attention outside of normal working hours.
Please follow our guidance for emergency arrangements during evenings and week-ends by calling our practice and following our answer phone instructions or speak to the out of hours telephonist. He or She will arrange for the vet on duty to meet you at the Clinic in order that you may receive prompt attention for your pet.
As we do not have small animal ambulance facilities you will be asked to bring the patient to the practice where we have a wide range of facilities and equipment to give your pet the urgent care it may require.
An additional premium for emergency veterinary attention outside of normal working hours will apply.
Please remember this service is provided for the benefit of our clients and their pets. With this in mind we will not tolerate any threatening, aggressive or violent behaviour.
Our normal opening hours are:
Monday - Friday: 8.30am - 9.30am, 1.30pm - 4.00pm, 5.00pm - 7.00pm by appointments
Saturday: 8.30am - 9.30am, 1.00pm - 2.00pm by appointments